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FAQ
We might have already read your mind.
Ordering
What size should I buy?
What size should I buy?
Measure around body for area in size table, then divide by two for appropriate measurement to fit the size tables for our products.
Check all size charts - products have different measurements. No returns or exchanges except when we receive an email with photos of manufacturing defects in product within 15 days of your product delivery at info@hummingbirdwarriors.com
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. Our orders are original creations created for our buyers one at a time. Once your order is placed production commences.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
How long will it take to receive my order?
How long will it take to receive my order?
All of our original artwork products are produced after you submit your order. Our products are made in collaboration with multiple companies around the globe who all have different shipping ports. Most of our products take 7 - 14 days to arrive, but there are some that may take 3-4 weeks to arrive. Some products require patience but from our experiences ordering and wearing each product, they are all worth the wait.
Shipping
What is the shipping policy?
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns for manufacturing defect in product.
What shipping providers do you use?
What shipping providers do you use?
We use FedEx for all U.S. orders.
We work with shipping companies in the USA, Canada, Australia, France, Spain, Italy, China, U.K. and Germany.
Eff! My package was lost, stolen, or damaged!
Eff! My package was lost, stolen, or damaged!
Oh no! Please file a claim with the shipping carrier first, then contact us letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.
Returns & Exchanges
How do I return an item?
How do I return an item?
We do not offer exchanges or returns. We offer a free replacement or a refund for the order if you email photos of manufacturing defects in product within 15 days after delivery.
Email us at info@hummingbirdwarriors.com
What's the return policy
What's the return policy
A photo of manufacturing defect return must be submitted to info@hummingbirdwarriors 15 days after the shipping date. Merchandise must not be worn, washed, dyed, or altered.
I am expecting a refund. How long does this take?
I am expecting a refund. How long does this take?
Please allow 7-15 business days for us to receive your order. Heads up—it may take up to 10 business days for us to process your return. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.
Sustainability
How do you choose what materials to use?
How do you choose what materials to use?
Each piece we create is the product of designing, producing and testing the highest-quality materials with like-minded production partners. We research and vet our raw materials to make sure they meet our highest standards and are better for the environment.
We are proud to include the use natural materials, which break down better and are less of a pollutant than the synthetic fibers that are being found in oceans and water supplies.
Where are your products made?
Where are your products made?
We like our fabric quality like we like our sleep quality: premium. We source and manufacture our apparel all over the world depending on where we can find the highest quality fabrics and excellent factories that can produce garments to the standards our customers expect.
We partner with world-class manufacturers that are committed to fair and equitable practices. The more we grow, and as our manufacturing quantities increase, this will continue to be a priority for us. When developing a product, we choose countries that are best-in-class at the desired raw material fiber and quality, over less expensive labor.
In addition to planting trees what are you doing to be more sustainable?
In addition to planting trees what are you doing to be more sustainable?
We are looking forward to pulling plastic from the Ocean before the end of the year with 4Ocean, one of the only companies in the world that directly manages a global ocean cleanup operation and employs professional, full-time captains and crews to recover plastic and trash from the world’s oceans, rivers, and coastlines seven days a week.
We are on a journey of progress and as we continue to grow, we are committed to sharing with you our actions being taken towards positive change to care for the planet and its people.
To us, being sustainable is about responsible and ethical choices and doing our best to do what’s right for our employees, workers, our customers, and the world around us.
About Us:
Hummingbird Warriors Shop is committed to reversing climate change and promoting positive mental health. Each item you purchase plants a tree in Oregon’s Santiam State Forest through our partnership with Ecodrive. Our eco-friendly merchandise, vegan skincare, and athleisure wear, carry empowering messages that uplift your spirit with positive mindset, promote growth and mental health.
Join Hummingbird Warriors in our mission to unlock human potential and spread positive energy. Together, we can create a greener, happier world, one tree at a time.